How it works
Four steps to safer selling
Simple enough for a home business, detailed enough for a proper review.
Register your business
Verify your seller account to join the network.
Submit an incident
Add order references, delivery details and supporting evidence.
Review & classify
Reviewers check completeness and authenticity, and may ask for clarification.
Privacy-safe signals
Approved patterns become available to verified sellers under platform rules.
Case review workflow
Submitted
Case ID generated and confirmation sent.
Evidence review
Completeness, authenticity and policy compliance checked.
Verification
Missing info requested; affected parties can dispute errors.
Outcome
Substantiated, inconclusive, disputed or rejected.
Appeal & correction
Updates, appeals and removal when justified.
A failed delivery or ordinary return is never automatically treated as fraud. Multiple reports alone don't prove fraud either.
Start a report